Cairo Airport App

Cairo International Airport App is an application aimed at providing flight schedules to different countries with the ability to book tickets at discounted prices and take advantage of offers.
Fazkrony App

Fazkrony App is an application aimed at easy access to morning and evening supplications and all the essential supplications that Muslims need in their daily lives. It also allows users to perform daily tasbeeh easily.
Hajj Guide App

Hajj Guide App is an application aimed at understanding the rituals of Hajj and Umrah with simplified audio and visual explanations. It also helps you access most of the Kingdom’s services and everything you need during the Hajj and Umrah period, in addition to other services like prayer times and a compass.
Hassan App

Hassan App is an application aimed at making it easier to find technicians in various fields to fix any malfunction at home or work with the ability to track the technician and repair steps at the best competitive prices. You can also schedule and determine the appropriate times for the maintenance tasks to be carried out.
Enaba App

Enaba App is an application dedicated to performing Umrah on behalf of others. The app is designed for those who cannot perform the Umrah ritual for their deceased relatives, and it provides verified individuals to perform Umrah on their behalf at a nominal cost. The app also allows tracking the pilgrim on the map for reassurance.

Monday,10 Feb 2025

The role of maintenance and technical support in the long-term success of applications

Why is periodic maintenance of applications necessary?

Any mobile application, no matter how powerful, needs periodic maintenance to keep it running without problems. Maintenance does not only mean fixing bugs, but it includes continuous improvements that improve the quality and performance of the application.

1. Compatibility with operating system updates

iOS and Android are constantly updated, and if your application is not compatible, it may have operating problems or even stop working.

2. Improving performance and responsiveness

Over time, users may notice slowness in the application, and this is where periodic maintenance comes in to improve speed and responsiveness.

3. Fixing security vulnerabilities

Protecting user data is essential, and any security vulnerability may expose the application to hacking. Continuous security updates protect customer data and enhance confidence in the application.

4. Improving the user experience

If you notice that users are complaining about something specific, there must be improvements based on their feedback so that the application remains popular and easy to use.

Choosing a technical support and maintenance company for your application?

After launching the application, you will need a technical support team to help you solve any problems and ensure that the application runs efficiently. But how do you choose the right company?

1. Provide fast support service

The company must have a team available to solve problems immediately, because any delay may cause you to lose users.

2. Experience in different operating systems

Applications need technical support that knows how to deal with iOS and Android, and can ensure compatibility with their continuous updates.

3. Follow up on the application's performance periodically

The company must provide periodic reports on the application's performance, and discover any problems before they affect users.

4. Continuous updates and improvements

The company you choose must provide continuous improvements, not just fixing faults, so that your application remains advanced and in line with the market.

The most important challenges in application maintenance and how to deal with them

Maintenance and technical support are not always easy, and you may face challenges that require smart solutions. Let's get to know the most prominent problems and how to overcome them.

1. Slow implementation of updates

If updates take a long time, users may get bored and leave the application. The solution is to plan ahead and schedule updates regularly.

2. Detecting errors after it's too late

Some problems only appear when users complain, and here there must be continuous monitoring and data analysis systems to detect problems early.

3. Maintaining compatibility with old devices

Not all users have the latest devices, so you must maintain the application's compatibility with older devices without affecting performance.

4. High cost of maintenance

Some companies see that maintenance is expensive, but it is an investment that ensures the application's continuity in the market for a long time without losing users.

How to make your app continue to succeed for years?

The success of an app is not only in its launch, but in its continuity in the market for years. So how do you ensure that your app remains successful?

1. Regular updates

Successful apps get continuous updates that improve performance and add new features that keep users interested.

2. Listen to user feedback

If you want your app to succeed, you must listen to users and meet their needs through periodic updates and improvements.

3. Reducing malfunctions and problems

The more stable the app is and free of problems, the more users will increase and their confidence in it will increase.

4. Clear support and maintenance plan

You must have a specialized team or company that provides you with technical support and periodic maintenance so that the app remains in its best condition.