Cairo Airport App

Cairo International Airport App is an application aimed at providing flight schedules to different countries with the ability to book tickets at discounted prices and take advantage of offers.
Fazkrony App

Fazkrony App is an application aimed at easy access to morning and evening supplications and all the essential supplications that Muslims need in their daily lives. It also allows users to perform daily tasbeeh easily.
Hajj Guide App

Hajj Guide App is an application aimed at understanding the rituals of Hajj and Umrah with simplified audio and visual explanations. It also helps you access most of the Kingdom’s services and everything you need during the Hajj and Umrah period, in addition to other services like prayer times and a compass.
Hassan App

Hassan App is an application aimed at making it easier to find technicians in various fields to fix any malfunction at home or work with the ability to track the technician and repair steps at the best competitive prices. You can also schedule and determine the appropriate times for the maintenance tasks to be carried out.
Enaba App

Enaba App is an application dedicated to performing Umrah on behalf of others. The app is designed for those who cannot perform the Umrah ritual for their deceased relatives, and it provides verified individuals to perform Umrah on their behalf at a nominal cost. The app also allows tracking the pilgrim on the map for reassurance.

Sunday,12 Oct 2025

How chat makes a difference in your app

Chat Increases User Retention Rates

When users feel that the app is always available to them through chat, they tend to stay longer and use it more frequently. Seamless communication creates an ongoing relationship between the customer and the app, reducing the likelihood of deletion or abandonment. Having a responsive in-app support team gives the impression that the service doesn't stop with the purchase, but rather continues afterward. Chat can also be used to send users personalized tips, suggestions, or reminders. These ongoing interactions make users feel like the app genuinely cares about them. Ultimately, an app that "talks" to its customers is one that stays on their devices longer. A true relationship isn't built solely on the product, but rather through intelligent, ongoing engagement through conversations.

Smart Chat: A Support Experience That Doesn't Require Waiting

Advances in artificial intelligence (AI) technologies have made chat more efficient and intelligent. Apps can now provide instant responses via chatbots trained to understand frequently asked questions and solve simple problems. This feature saves users time and reduces the burden on human support teams. However, a human element remains essential for special or complex cases. The combination of automated and human chat is the perfect formula for a comprehensive support experience. The user doesn't care who answers them; what matters is the speed and ease of resolution. Therefore, an app with smart chat creates the impression that the company is working around the clock to serve them. It's a support experience that speaks the language of the times: speed, accuracy, and convenience.

From Chat to Sales: Chat as a Smart Marketing Tool

Chat is no longer just a means of communication; it has become an effective in-app sales tool. It allows users to offer special offers, suggest new products, or even complete purchases directly during the conversation. Instant communication encourages users to make quick decisions without leaving the app. Responses can also be personalized to suit the customer's interests and purchasing behavior. Smart chat knows when to suggest a new product and when to simply provide assistance. This type of interaction creates a personalized shopping experience that a traditional online store cannot offer. Ultimately, every timely message can translate into a successful sale, making chat a strategic element for increasing profits and retaining customers.

When Chat Becomes an Indirect Sales Tool

Chat within an app isn't just for customer service; it can also be used as a smart sales tool. When a user chats with a support team or a smart bot, products related to their search can be suggested. This method opens the door to additional sales opportunities without direct pressure. The user feels they're receiving assistance, not an advertisement, and this is where the power of persuasion lies. By analyzing the user's words, the app can determine purchase intent and offer a special offer or immediate discount. In this way, chat becomes an effective marketing channel that operates in the background without disturbing the customer.

How Chat Increases User Retention

Users who find it easy to communicate rarely leave the app. Chat gives them a sense of belonging and comfort, especially when their issue is resolved within minutes. This constant communication keeps users engaged and reduces the likelihood of uninstalling the app. Chats can also be used to remind users of new offers or updates. The more users feel that communication is always available, the more likely they are to stay. Chat works silently but creates long-term loyalty.