Designing trademark applications in Egypt and Saudi Arabia
Study the local market
Before starting to design any trademark application, it is important to study the local market in both Egypt and Saudi Arabia:
Egypt: The Egyptian market is characterized by the presence of diverse categories of customers, and some challenges are related to the digital infrastructure and the rapid development of smart phone technology. Users in Egypt expect innovative, user-friendly digital experiences with support for local languages.
Saudi Arabia: Saudi Arabia is one of the largest markets in the region in the field of e-commerce, with increasing use of smartphones.
Advantages of trademark applications in Egypt and Saudi Arabia
Trademark applications can include a variety of characteristics that suit the needs of the local market:
E-commerce
Applications aimed at direct selling of products and services such as:
View Products: View a complete list of products with the ability to filter and advanced search.
Digital payment: Integration with local payment gateways such as “STC Pay” in Saudi Arabia and “Fawry” or “Valu” in Egypt.
Interaction with customers
Loyalty system: Applications used to enhance interaction with customers, such as offering points or rewards based on purchases or interaction with the application.
Live Chat: Integration with live chat services like WhatsApp Business or Live Chat to support customers and provide instant answers.
Customer relationship management
Data management: Track customer data, such as product preferences, purchasing behaviors, and geographic location.
Reports and analytics
Sales Reports: Track product and customer sales and analyze data to gain insights into user behavior.
Performance Analytics: Using analytics tools like Google Analytics or Firebase to analyze users' behavior within the app.
Technical support and updates
Multi-Channel Support: Provide various support channels such as phone, email, and in-app messaging.
Regular updates: Continuously adding new features and fixing errors that users may encounter.