How to design an app to book air conditioning cleaning services in simple steps

Building a Flexible and User-Friendly Booking System

The booking system is the heart of the application. It should be clear, fast, and uncomplicated, providing the user with a convenient and efficient experience.

Start by breaking the booking process down into short steps, rather than displaying everything on a single page. Each step should be independent and organized.

The first step is to select the type of service, such as internal filter cleaning, deep cleaning, gas testing, or unit sterilization.

Next, move on to selecting the number of air conditioners, as this determines the duration of the visit and the cost of the service.

In the third step, the customer is asked to locate the service via a map or manually type in the address, preferably with automatic location support.

The customer is then presented with a calendar of available appointments to choose the appropriate time for the service.

The calendar should be dynamic, displaying only available days based on the technicians' locations and available working hours.

Connecting the App to a Database for Intelligent Order Management

Without a smart and robust database, an app will struggle to organize orders, schedule technicians, and track cases. Therefore, a robust structure must be established behind the scenes.

Start by designing a database containing main tables such as users, technicians, service types, reservations, locations, and ratings.

Give each user a unique user ID, along with a record containing their basic data: name, phone number, number of previous orders, and ratings.

The same applies to technicians, with additional information such as geographic location, availability, and specialization (such as cleaning technician only or cleaning and maintenance technician).

Create a table for reservations containing the reservation number, user, service type, number of air conditioners, location, appointment, order status (pending, confirmed, completed, canceled), and the name of the assigned technician.

Add an effective communication system between the customer and the technician

One of the biggest problems facing booking services is the lack of clear communication between the two parties. Therefore, it is essential to build a direct and secure communication channel within the app.

Start by adding an in-app chat feature so that the customer can send inquiries or comments to the technician after the booking is confirmed.

Limit this chat to a specific time (for example, only after the booking is confirmed) to ensure privacy and reduce distractions for both parties.

You can use a "quick message" format such as "I'm on my way," "Please open the door," or "Arrived" to facilitate interaction without the need for extensive typing.

Add a direct notification to the customer if the technician texts them or changes the status of the request, and vice versa, to ensure prompt attention and response.

It is preferable to use messages within the system without revealing the phone numbers of both parties to protect privacy.

Flexible Technician File Management and Availability Tracking

The technician is the one who performs the service in the field, so the success of the application depends on the quality of the technicians' performance and the ease of managing them within the system.

Start by building a profile for each technician containing basic information: full name, a clear photo, phone number (not visible to customers), the type of services they perform, and years of experience.

Add an overall technician rating based on customer feedback after completing orders, with an average star rating and number of ratings.

Create a schedule for each technician, showing their available and unavailable appointments, and it updates automatically with each new appointment.

Add a "geo-location" feature for each technician, so they are only displayed to customers near their location, which speeds up turnaround time.

Enable the technician to manage their availability through their dedicated app, such as "available, busy, or on vacation."

Include a record of the number of orders completed by the technician, their adherence to schedules, and any cancellations or delays to evaluate performance.